FAQ: Issues with App World

[toddm]

99% of all our support e-mails are really issues with the BlackBerry App World application. We find it strange that BlackBerry does not provide a link to their support information from App World. Here is the official link for App World Support:

http://na.blackberry.com/eng/support/blackberryappworld.jsp

The two most common questions we get are:

1. Why does the download does not complete?

2. Why does the application I just purchased not appear in My World?

ANSWERS:

1. This is usually solved by uninstalling App World and downloading installing it again. They have updated the App World application to fix numerous issues including download failures so make sure you have the latest client.

2. This is usually because PayPal information needs to be entered again. Here are the steps:

Complete the following steps to reconcile previously purchased applications in BlackBerry App World:

1. Open BlackBerry App World.
2. Select My World.
3. Display the menu, and then select Log In.
4. Type your PayPal® email address and password.
5. For each application that needs to be reinstalled, select it and choose Reinstall.

Note: These steps will only work for applications that were purchased through BlackBerry App World. Any free or trial applications that were downloaded will not appear in My World after switching to a new BlackBerry smartphone or after upgrading the BlackBerry Device Software. For the free and trial applications, you must download those applications again.

[marcbriscoe1]

I am trying to download/upgrade the lastest version of white noise, I have one of the paid versions and am having problems doing so. It says cannot download via blackberry app world.

All my other apps don't have this problem!!

If I download and install a new app world will this wipe all the apps on my phone?? I don't want to have to reinstall 20 apps just because this one doesn't work properly.

Your help would be appreciated.

[daveburch235]

Dear toddm,

I am trying to upgrade the paid version of White Noise from 2.0 to 3.0 using BlackBerry App World. Like the previous poster, I am being told that White Noise is not available for download. I have followed your advicee by deleting and reinstalling App World, to no effect. Is it possible that 3.0 really has been removed from App World or otherwise rendered unavailable?

[toddm]

daveburch235--This is a question for app world tech support. They will certainly help assist you in resolving this problem. Cheers, Todd

[hulhubber]

I purchased White Noise for BB Torch using appworld and it was charged to the phone bill. There is no PP record since that was not how it was paid. How can I reload on my old 9700 Bold (hated the torch)?

[toddm]

Hey hulhubber, sorry but my response is going to be the same. You have to contact BlackBerry. We don't know anything about the deals they have with the carriers and how AppWorld integrates with them. BB takes 30% of the transaction to handle everything from payment collection to application distribution, installation, and in your case re-installation.